There may be a number of acronyms or special terms you use within your knowledge base. Some of your readers may understand what these terms mean, however for those that don't, it's often helpful to include some references to help them.
As you can see from the default entries above, the terms FTP , HTTP and XML are already configured. As you float your mouse over those terms in this paragraph, you will notice an explanation of those terms pops up to help describe them. This is built into the GoGoWorx application.
All you need to do is define the Glossary Terms you wish to describe, and wherever they appear in article text, they will automatically be shown in the same way. This way, you can use complex terms and provide your readers some insight into their meaning if it is needed. You should never assume your readers fully understand the same terminology you use.
Whenever editors are adding or modifying content within the knowledge base, it is important to keep this list of glossary terms in mind and updated to help readers better understand what they mean. Adding new glossary terms to the list above is easy and quick, so there's no excuse not to do it.
If you use a number of glossary terms that require lots of explanation, or perhaps diagrams, then this may be an indication that a dedicated article may be a good idea to describe those terms in more detail.