Who Can Use a Knowledge Base
People often assume that knowledge bases and knowledge management systems are designed purely for organizations dealing with software or technology.
Certainly many software organizations have their own knowledge management systems, however many do not. Also, any organization dealing with users or customers can benefit from knowledge management.
Even organizations that have nothing to do with technology can leverage knowledge management effectively, such as bakeries or custom furniture manufacturers offering advise and references to their clientele. Providing some ability to your users adds an additional dimension to your public persona.
Even more important is the fact that this is mostly self-service, meaning that you and your team don't need to interact directly with users in order to provide this service, so you can think of it as an effective force-multiplier, with minimal setup and maintenance costs. You don't need to worry about setting up servers, backing up data, security issues and maintaining consistent performance when you can rely on the GoGoWorx service to handle those aspects for you.
If you have any questions about whether your organization could benefit from using GoGoWorx, let us know and our team will be happy to offer advice.
Once you've decided to set up your knowledge base, you can also control which users can access different areas.
For example, you might want to maintain some portion of your knowledge base to be used by internal staff members only, and prevent public accessing these articles, or you might have some other areas that are only accessible to paying customers and yet other areas that can be seen publicly without anyone registering or setting up an account with you.
GoGoWorx makes it easy to manage these levels of access on a category and user based level. Categories and Users can be optionally assigned to
, which provide defined permissions.