User Experience 11 articles
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User Registration
Adding new users once you create your account can be done in one of two ways. Manager User Creation Staff Users with `MANAGER` role permission can access the User Management Page of the Accounts Portal ( https://accounts.gogoworx.com/ ) to see the Users List. This list displays all of the current users associated with your account, as shown in this example: Managers have…
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Homepage 
The homepage, or "Home" is the main landing page that users are shown when they first arrive at your knowledge base. It is also the location of some helpful navigation links, which are explained in this article. Styling The general styling applied for the homepage comes from any Theme Settings that have been applied, as well as built-in system theme styling. The top of the page (the He…
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Favorite Articles
The Favorite Articles list that appears on the Homepage containing a list of articles that the current user has marked as being on their favorite list. This "Favorite" setting can be assigned or removed from articles whenever needed by clicking on the favorite icon to toggle the favorite status. You can use this to bookmark an article so that you can come back to it later for further review, o…
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Featured Articles
The Featured Articles list that appears on the Homepage is designed to highlight, or promote articles that have been explicitly selected by Content Editors when editing articles. This "Featured" setting can be assigned or removed from articles whenever needed, so can be used for promoting some time-sensitive information contained in certain articles, or may be used to show commonly accessed or im…
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Popular Articles
The Popular Articles list that appears on the Homepage is designed to show which are the most popular, or most visited articles that people have viewed. Seeing a list of Popular articles is often helpful to see what other people are reading, since this may also be of interest to you, so having this list that shows the most popular articles is a convenient way to access those articles. Popular art…
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Top-Rated Articles
The Top-Rated Articles list that appears on the Homepage is designed to show which are the most voted-for articles, based on visitor feedback. Voting for an article is based on visitors giving it a thumbs-up, or a thumbs-down vote, depending on whether they like it or not. More thumb-up votes means people generally like the article, whereas more thumbs-down votes an article gets means that peo…
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Recently Modified Articles
The Recently Modified Articles list that appears on the Homepage is designed to show which are the latest modified or created articles. Seeing a list of Latest or Recent articles is often helpful to see what has changed, or what is new, since this may also be of interest to you, so having this list that shows the most recently changed or created articles is a convenient way to access them. …
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Searching with NLP
One of the most powerful aspects of the GoGoWorx system is the built in search functionality that allows you to fully harness the power Natural Language Processing (NLP). All content that is generated in the GoGoWorx knowledge base is indexed using advanced NLP to allow for extremely fast searches to find information you're looking for, based on a number of options. When searching, you can sp…
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Attachments
Attachments are files that have been associated with an article, allowing readers to download them. Any attachments associated with an article will be displayed at the bottom, as shown below. See the Adding Attachments article for details on how to create and edit attachments that can be associated with articles. These attachments can be used for a number of purposes, such as downloading …
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Changing your password
Changing passwords after you have registered can easily be done by selecting the Change Password option from your User Profile page. After you have logged into the system, select the Profile option from the Quick-Menu dropdown to show your user Profile. The Change Password button at the bottom will allow you to change your password. We recommend you use a complex, difficult to guess pas…