Creating Content 12 articles
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Categories 
Categories are used to organize articles into logical groups relating to the same topic, allowing articles of a similar topic to be organized together. The Category List can be used to navigate through the hierarchical category structure to locate articles of interest when browsing. Alternatively, users can utilize the powerful search capabilities built into the system. Adding a New Base…
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Working with Snippets
When editing articles, you are free to type content in yourself, work from the Article Templates , or use some of the built in snippets. Snippets are predefined blocks that can help you add style or various components to your articles in a consistent way. Clicking on the Insert Snippet icon at the top of the editor window will open the snippet selection dialog. Shown…
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Article Templates
When viewing the Categories & Articles page, you have the option of creating a new article in the currently selected Category by clicking the Add New Article button ( ) After clicking the button, you will be shown the Select Template Dialog: This window allows you to choose from a number of article templates, which can be used as starting points for your articles. These…
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Breadcrumbs
At the top of each article, there is list indicating the current category, along with a trail (of breadcrumbs) indicating how many levels lead back to the Homepage (indicated by the Home icon) This list of breadcrumbs can be helpful when navigating through lots of articles, since they may be located in different categories or locations in the category tree.Clicking on one of the breadcrumb…
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Group Permissions
Groups are an important part of assigning permissions in the application. These can be accessed by staff from the Dashboard, allowing a number of different groups to be defined, based on different groups of users and different groups of category and article content. First you need to define some groups, there are three groups automatically assigned to your account when you sign up, these are "…
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Full Featured Editor
Creating and editing articles is one of the primary reasons for using GoGoWorx for Knowledge Management. This means that editing should be very easy, providing Content Editors easy access to the editor's options to style and edit articles. See User Roles for details about Content Editors. When creating or editing an article, you will see the main editor page, with its editing toolbar that co…
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Related Articles
Navigating information is more than simply searching to find things you are looking for. Often, it's helpful to see links to other related things, such as a link you can follow to an online article of interest. Certainly you can create links to external articles or pages on the Internet using the link button in the editor. Even more useful is the ability to create links to other articles within y…
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Article Links
Article links, as described briefly in the Full Featured Editor article are a great way to allow users navigate easily through your knowledge base. Clicking on the Insert Anchor icon on the editor toolbar will open a dialog box with several options, including the one to create an article link. As you can see from this image, as soon as you start typing the name of an article, it will search for p…
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Adding Attachments
When authoring articles, it is possible to add attachments, which are files that can be downloaded by viewers. For example, you may want to allow viewers to be able to download images, spreadsheets, pdf documents or any other type of files in a nicely displayed, organized way. When creating or modifying an article, Content Editors can select the Attachments tab at the top of the edit window…
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Glossary
There may be a number of acronyms or special terms you use within your knowledge base. Some of your readers may understand what these terms mean, however for those that don't, it's often helpful to include some references to help them. As you can see from the default entries above, the terms FTP , HTTP and XML are already configured. As you float your mouse over those terms in this par…